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Answer: Try to get your child to the pool 10 to 15 minutes earlier than the scheduled start time as noted on your registration. Take this time to get your child completely ready to enter the water for when instructed by the teacher. The lessons are stress free, fun and the children relaxed if everyone is ready to go before the start time!
Answer: When you register online you will checkout using PayPal. You will be redirected to the PayPal website to pay with your choice of credit card options, or with a checking account transfer. To pay with a credit card you do not need a PayPal account. We do not handle your financial information nor do we store any financial information on this website. You will be transferred to a secure and encrypted PayPal checkout page.
Answer: We do not offer refunds, credits, or make-ups for missed classes. If your child is unable to attend, we look forward to seeing your child at his/her next scheduled lesson. Consistency is important. Please do your best to regularly bring your child to swim lessons. If we need to cancel a class for reasons which are within our control, we will offer refunds or credits as appropriate.
Answer: If your child has a fever or stomach or digestion problems please keep them home from their lesson. If they have a runny nose or a cough swimming does not usually worsen these symptoms. You do not have to alert us if your child will miss a lesson due to sickness.
Answer: Overcoming fear is part of swim lessons. Our swim instruction staff and assistants are knowledgeable, enthusiastic and very kid-friendly. If you need help encouraging your child into the pool ask our staff for assistance. Instructors will encourage your child to join the class in a manor that’s responsive to his/her needs. Sometimes tears can have their root not in fear but in separation anxiety. This is part of the learning process as well. If you feel your child may be experiencing separation anxiety rather than fear of the water it is best to keep your distance during the lesson. Removing yourself from the child’s sight during the lesson may be required in certain situations. In such cases, the child will usually calm down when the parent is out of view and be able to focus and rely on the teacher for instruction and help.